Shipping Policy

All TOQUI products listed on our website are in stock and ready for immediate shipment. Orders begin processing as soon as your purchase is completed.

Items will ship once payment is successfully verified and the shipping address is confirmed.
We do not offer pre-orders or backorders at this time.

Orders are processed within 1–2 business days (Monday–Friday).

Orders placed before 12:00 PM EST (Thursday) are typically shipped the same day.
Orders are not processed or shipped on weekends or holidays.

Estimated delivery times after shipment:

• United States (All 50 States): 5–12 business days
  
• International: Delivery times vary by destination

Please note: delivery times are estimates and may vary due to carrier delays or external factors.

• Free standard shipping is available within the continental United States
  
• Shipping fees may apply for Alaska, Hawaii, and U.S. territories
  
• International shipping rates are calculated at checkout
  

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking information may take 1–3 business days to update after shipment.

• U.S. orders are typically shipped via UPS or other major carriers
  
• International tracking updates may take longer depending on the destination
  

If your order has not arrived within the expected delivery window, please contact us at:

support@toquienergy.com

Please include your order number so we can assist you as quickly as possible.

If there is any issue with your order (such as delays, address issues, or delivery problems), we will notify you via the email address provided at checkout.

Please ensure your contact details are accurate to avoid missing important updates.

TOQUI reserves the right to update or modify this shipping policy at any time without prior notice.

If you have any questions, our support team is here for you. Just reach out — we’ll make it right.